eShop Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. alpinus.eu Internet Shop is owned by Alpinus Group SP. Z O.O. with headquarters at Gdyńska 69A Street, 80-209 Miszewko, NIP: 5892055041, REGON: 384356860, tel. 48 58 680-22-53.

2. alpinus.eu online store, located on the website at alpinus.eu allows you to make purchases over the Internet.

3. These Regulations set out the rules for the use of alpinus.eu Internet Store, placing orders for products available in alpinus.eu Internet Store, delivery of ordered products to the Buyer, payment of the sale price by the Buyer, the Buyer's right to cancel the order and withdraw from the contract, as well as the rules for filing and processing of complaints.

4. The prices of goods located in alpinus.eu online store are calculated dynamically on the basis of the price list PL and include VAT (they are gross prices).

5. The buyer has the right to choose the sales document (VAT invoice, receipt or registered receipt). The Buyer must select one of the available options during the purchase. If the Buyer selects a sales document in the form of a fiscal receipt, it is not possible to issue a VAT invoice at a later date. This is a provision in accordance with the new rule set by the Ministry of Finance, effective from January 2020 LINK (https://www.gov.pl/web/finanse/zasady-wystawiania-faktur-do-paragonow-od-1-stycznia-2020-r)

6. All prices of goods available in alpinus.eu Internet Store are only an invitation to make an offer within the meaning of Article 71 of the Civil Code and do not constitute an offer within the meaning of Article 66 (1) of the Civil Code.

REGISTRATION IN ALPINUS.EU ONLINE STORE

7. In order to register with alpinus.eu online store you need to fill in the registration form, giving your name and surname or nickname (pseudonym), e-mail address and password, accept the rules of alpinus.eu online store and consent to the processing of personal data to the extent necessary for the proper implementation of electronic services and the execution of orders of the Buyer.

8. After registration in alpinus.eu Internet Shop each time logging in takes place with the use of data provided in the registration form.

9. Registration in alpinus.eu Online Store is free of charge.

PROCEDURE FOR PLACING AND PROCESSING ORDERS

10. Both e-mail address and telephone number provided by the Buyer may be used only for the purpose of order processing.

11. The basic condition for the realization of purchases made is correct filling of the order form by the Buyer, made available on the website of the Internet Shop alpinus.eu.

12. Incorrectly filled order forms will not be considered. Correctly completed form should include: name, size and quantity of the products, as well as the name of the recipient, exact delivery address, contact phone number, e-mail address of the Buyer.

13. In the event of circumstances preventing full or temporary execution of the order placed, alpinus.eu reserves the right to suspend the execution of the order - about the situation agree to immediately notify the Buyer.

14. Purchased goods are delivered to the address indicated in the order form.

15. The Buyer has the right to choose the method of delivery, in accordance with the order form. Other than standard forms of delivery of the Goods are also possible - after prior individual arrangement by e-mail, fax or telephone.

16. Buyer when purchasing goods can choose the form of payment: cash on delivery, traditional transfer, Przelewy24 (fast transfer, payment card, BLIK). The operator of payment and payment cards is PayPro SA, 8 Pastelowa Street, 60-198 Poznan, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.

17. Shipping costs are paid by the Buyer. In certain cases, as long as they are allowed by Alpinus Group sp. z o. o. the delivery charge for the ordered Goods may be passed on to Alpinus Group sp. z o. o.

18 Orders can be placed 24/7, all year round. Orders placed after 14:00 on weekdays and on Saturdays, Sundays and holidays will be processed on the following working day. Orders are processed within 48 hours of receipt of payment. When paying by credit card, the order processing time is calculated from the moment of positive authorization. To this time should be added 1-2 days for delivery of the shipment by the shipping company.

19. Buyer who declares in the order form payment via bank transfer service has 5 days to make payment. After this time the order will be automatically canceled.

20. If it is not possible to fulfill the entire order or only part of it due to lack of goods, the Buyer is immediately informed of this fact and decides how and to what extent to fulfill such an order. The Shop waits 7 days for a decision, counting from the moment of the first contact (e-mail or telephone conversation). In the absence of such a decision within the aforementioned period, the Store will cancel those items in the order that are unavailable and send only a part of the order (available products). If the order contains one unavailable item, the Store will cancel the entire order.  The resulting overpayment will be refunded to the Buyer's account.

21. The Seller shall not be financially responsible for non-delivery due to an incorrect address provided by the Buyer, re-shipment of the Goods shall be at the expense of the Buyer.

22. All orders are processed and shipped from the ALPINUS Group Sp. z o.o. warehouse located at ul. Handlowa 24, 84-241 Gościcino.

23. Discount coupons have an expiration date specified by the Store. Sale or discounted goods are not subject to additional discounts.

WARRANTY AND COMPLAINTS

24. The Seller shall be liable to the Buyer for any physical or legal defects of the Goods.

25. The Buyer may exercise rights under the warranty for physical defects of the Goods independently of the rights under the warranty. Exercise of rights under the guarantee does not affect the Seller's liability under the warranty.

26. Goods offered in the alpinus.eu Online Store are covered by the manufacturer's warranty and are delivered with the appropriate warranty cards, if such are provided by the importer / manufacturer. In other cases, the basis for the complaint is the proof of purchase of the Goods.

27. In the case of complaints, please contact the alpinus.eu Online Store at sklep@alpinus.eu or the relevant service, if its address is provided on the warranty card. The basis for initiating the complaint procedure is the warranty card, which the Buyer receives together with the ordered Goods. If a complaint is filed for the first time, the Customer is entitled to repair the product or replace it with a new one. The form of redress is decided by the Seller.

28. The Buyer is asked to check the contents of the package in the presence of the courier. If the Goods are found damaged or missing from the parcel, a damage report should be drawn up.

29. In the case of a complaint, the Buyer sends back the package to the address of the Online Store alpinus.eu.

30.Transport costs associated with an accepted complaint shall be borne by the Seller. Alpinus Group company refunds the cost of shipping the Goods to the company's headquarters in the amount of 10 Euro. If the weight of the parcel exceeds 30 kg, the amount of the refund is considered individually (in such cases, before sending back the Goods, please contact the complaints department). The seller does not accept shipments sent COD. If the complaint is not accepted, the buyer who has filed a claim at the company's headquarters is obliged to take back the Goods at his own expense within two months of receiving the refusal.

31 We would like to inform you that anyone can use the out-of-court ways of handling complaints and claims. A unique online ODR platform, available at http://ec.europa.eu/consumers/odr/, has been provided for this purpose. The ODR platform is an interactive and multilingual Website with a one-stop shop for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales contract or service contract.

RIGHT OF WITHDRAWAL

32. The buyer has the right to withdraw from the contract within 14 days without giving any reason.

33. The term of withdrawal shall expire after 14 days from the date of receipt of the Goods.

34. to exercise the right of withdrawal, the Buyer must inform the Store of his decision by an unequivocal statement (for example, a letter sent by mail or e-mail). It is possible to use a model withdrawal form, but it is not mandatory. In order to comply with the deadline for withdrawal, it is sufficient for the Buyer to send information on the exercise of the Buyer's right of withdrawal before the expiry of the deadline for withdrawal.

35. In the case of withdrawal from the contract, the Seller shall return to the Buyer all payments received from the Buyer, including the costs of delivery of the Goods to the Buyer (except for additional costs resulting from the method of delivery chosen by the Buyer, other than the cheapest ordinary method of delivery offered by the Online Store alpinus.eu), no later than 14 days counting from the day on which the Store was informed about the Buyer's decision. The Shop will refund the payment using the same means of payment that were used by the Buyer in the original transaction, unless the Buyer has explicitly agreed to other solutions. The buyer shall not pay any fees in connection with this return.

36. Shipping costs are not refunded to the consumer if he/she returns only part of the ordered goods or free delivery was available for the order placed.

37. In case of withdrawal from the contract, please send the declared goods together with the receipt and the return form to the address of the Online Store alpinus.eu immediately, and in any case no later than 14 days from the day on which the Buyer informed the Store about the withdrawal from the contract. The deadline is met if the Buyer sends back the Goods before the expiry of the 14-day period.

38. The Buyer shall bear the direct costs of returning the Goods to the Seller.

39.The store has the right to withhold the return of payment until the Goods are received or until proof of their return is provided, whichever event occurs first.

40. The Buyer shall be liable only for any diminution in the value of the Goods resulting from the use of the Goods in a manner other than necessary to ascertain the nature, characteristics and functioning of the Goods.

41. the Buyer shall not be entitled to return products that have been personalized at his request (e.g. printed clothing).

PROTECTION OF PERSONAL DATA

42. When placing an order in the Online Store, the User independently and voluntarily provides personal data in the following areas: name and surname, company name, e-mail, telephone, address data in the Store's registration form or provides his/her data using his/her Facebook account. Provision of personal data by the User is voluntary, however, lack of data will prevent order processing. The legal basis for processing by the Administrator is the necessity of processing for the performance of the contract (Article 6(1)(b) RODO), and with regard to data provided optionally - the legal basis for processing is consent (Article 6(1)(a) RODO) .

43. the Store also processes Users' data:

1. for analytical and statistical purposes - the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) RODO), consisting of conducting analyses of Users' activity on the Website and the way they use their account, as well as their preferences, in order to improve the functionalities used;

2. for the purpose of potentially establishing, investigating or defending against claims - the legal basis for the processing is the legitimate interest of the Administrator (Article 6(1)(f) RODO) consisting in protecting one's rights;

3. for marketing purposes of the Administrator and other entities - the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) RODO) consisting of the protection of its rights;

44. In the case of registration or logging in to the Account in the Store via the social network Facebook, the User will choose this form of logging, and the Store, with the User's prior consent, will download from the User's account within the social network only the data necessary for user verification.

45. In order to carry out the order, the Store may transfer the User's personal data in the scope of name, address, e-mail, telephone to third parties for the purpose necessary for the proper implementation of the contract. This consent includes, in particular, the transfer of data to a company providing courier services to the Administrator for the purpose of sending the shipment, and the transfer of data to online payment services under the terms of the rules of use of these services.

46. The administrator of the personal data is Alpinus Group Sp. z o.o. based in Miszewko, 69A Gdyńska Street, postal code: 80-209, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk-Północ, VIII Economic Division of the National Court Register under the number 0000803730, NIP 5892055041, Regon 384356860. The personal data entrusted to him shall be protected in accordance with applicable laws and regulations, and as of the effective date in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 and legal acts to be issued in its implementation.

47. The user has the right to inspect his/her personal data, correct them and request their restriction or deletion. In addition, the user has the right to object to the processing of data, as well as o the right to request the transfer of his data.

48. The user may withdraw consent to further processing of his/her personal data at any time. The withdrawal of consent shall not affect the lawfulness of processing that was carried out on the basis of consent before its withdrawal.

49. The User has the right to lodge a complaint about the processing of his/her data by the Administrator to the President of the Office for Personal Data Protection.

50. The User may give additional consent to the processing of his/her personal data in the following areas: e-mail address, name and surname for marketing purposes by the Administrator and other related entities, in order to inform him/her about new goods, promotions and services available in the Store in the form of a Newsletter. If the Buyer has agreed to receive the newsletter.

51. The User may give separate consent for the Trusted Store Partner to send a message to the e-mail address provided, asking for a review of the purchased Goods. The User may withdraw this consent at any time. The withdrawal of consent shall not affect the legality of the processing performed on the basis of consent before its withdrawal.

52. To facilitate the use of the site, the mechanism that manages it uses a technology known as cookies - information recorded by the Store's server on the user's computer.

The information in question relates to financial settlements, such as the value and subject of the order and confidential credit card data. The cookie technology is not used to obtain any data about visitors to the site or to track their navigation. The user can disable the option to accept cookies in their web browser at any time. However, this may cause some difficulties in using the Store. Detailed rules for the operation of cookies can be found in our Privacy Policy.

53. The Administrator will store the User's personal data

a. where the Administrator processes personal data on the basis of consent, the period of processing shall last until the User withdraws that consent;

b. where the Administrator processes personal data on the basis of the Administrator's legitimate interest, the period of processing shall last until the aforementioned interest ceases to exist (e.g. the statute of limitations for civil law claims) or until the data subject objects to further such processing - in situations where such an objection is entitled under the law; where the Administrator processes personal data due to applicable laws, the periods of processing for this purpose are determined by those laws.

54 For details of User data protection, please refer to the Privacy Policy.

FINAL PROVISIONS

55. In matters not covered by these Regulations, the provisions of the Civil Code and the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827) shall apply.

56. On the days of free delivery, the promotion (free delivery) does not include products weighing more than 30kg and of unusual large size.