Privacy Policy

OUR COMMITMENTS

The trust of our customers is extremely important to us, so we are very committed to the data entrusted to us by our users and customers. We are also committed to being clear and transparent about what information we collect and why we collect it.

This Privacy Policy fairly and transparently sets out the rules regarding the collection, use, disclosure and storage of personal information obtained from our customers, and outlines the steps we take to protect it.

All personal data is collected and processed in accordance with applicable data protection legislation, ensuring its adequate security, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by means of appropriate technical or organizational measures. Data shall be collected for specific, explicit and legitimate purposes, to the extent appropriate to those purposes (limited to what is necessary), and shall be kept in a form that allows the identification of the person to whom it relates for no longer than is required to fulfill the purposes for which it was specifically collected.

DATA CONTROLLER

The data controller, within the meaning of the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of personal data of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (commonly referred to as "RODO"), with regard to personal data of users who are natural persons, is:

Alpinus Group Sp. Z o.o. based in Miszewko, 69A Gdyńska Street, postal code: 80-209, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk-Północ, VIII Economic Department of the National Court Register under the number 0000803730, NIP 5892055041, Regon 384356860.

The data administrator is both the operator of the Online Store and the Seller.

CONTACT TO THE DATA ADMINISTRATOR

If you have any questions related to the processing of your data, you may contact our designated Data Protection Officer using the following means of contact:

- via email: ochronadanych@alpinus.eu

- in writing to the address: 69A Gdynia Street, 80-209 Miszewko

WHO HAS ACCESS TO YOUR DATA?

Only authorized employees of our company have access to your data. These persons have been trained by the Administrator in the proper processing of personal data and have undertaken to process them in a manner that guarantees the highest level of security of such data.

We never transfer, sell or exchange our users' and customers' data for marketing purposes with other, unaffiliated entities.

However, the data may be transferred to certain third parties necessary for us to provide our services. Such recipients of data are:

- entities that provide shipping services,

- entities that process online payments,

- other trusted service providers with whom cooperation is necessary to conduct our business: accounting office (accounting services), agencies conducting targeted campaigns, IT and software service providers, specialists operating the website, as well as services, tools and scripts used on the website, providers of cloud software solutions, tools for e-marketing services, entities surveying customer satisfaction,

- social media - as a result of using social media plug-ins on our website, some of your information may be shared with the social media provider and possibly shown on your profile on the social media site for sharing with other users. Accordingly, please refer to the privacy policies of independent social media providers for more information.

If we are required to do so by law, we also share your personal data with authorized parties, including relevant judicial authorities. If necessary, we may also provide your personal data to public authorities for the purpose of combating fraud and abuse.

WILL DATA BE TRANSFERRED TO THIRD COUNTRIES?

Your personal data may be transferred to third countries, i.e. outside the European Economic Area (EEA) or to international organizations, but only to entities that provide adequate safeguards and guarantee the rights of data subjects and effective legal remedies. In particular, this includes the Administrator's use of services provided by Google and Facebook, to the extent that this is necessary for the purposes indicated in this Privacy Policy.

The transfer is based on a decision by the European Commission (Privacy Shield) stating that businesses based in the United States of America that have joined the Privacy Shield program provide an adequate level of protection for personal data. You are entitled to obtain from the controller a copy of the personal data transferred to a third country.

WHAT CATEGORIES OF DATA DO WE COLLECT AND FROM WHAT SOURCE?

The data we hold comes directly from the data subjects. In other words, we received your data from you when you made a purchase, created an account in our store to use our website more regularly, subscribed to our newsletter or simply contacted us.

We collect information that falls into the following categories:

- first name, last name, company name, address, tax ID or PESEL, telephone number, e-mail address

- purchase history

- communication history (via contact form, email, social media or phone)

- information stored in cookies (on the use of our site)

- location (IP)

FOR WHAT PURPOSE WILL YOUR DATA BE PROCESSED?

Your personal data will be processed for the purpose of executing sales contracts, taking action at the request of the User or Customer prior to entering into such a contract, as well as for marketing or administrative purposes, including:

- handling inquiries and requests, including responding to inquiries sent via the contact form on the Store's website,

- registration and maintenance of a User Account - the ability to monitor order status and purchase history,

- order handling (contacting for the purpose of order processing, payment processing, delivery, sending order status notifications),

- customer satisfaction survey,

- processing of complaints,

- making settlements, invoicing,

- archival purposes: to ensure accountability for the fulfillment of obligations under the law (storage of accounting documents) and concerning information about customers served,

- marketing purposes - statistical and marketing analysis, sending commercial information ordered by the Customer or User by electronic means (newsletter), adjusting advertising offer to the needs of customers,

- creation of statements, analysis, statistics for the Administrator's internal needs (reporting, service development planning),

- making and storing security copies - to ensure confidentiality, integrity, availability of systems used for data processing, and to ensure the ability to quickly restore the data and/or access to it in case of failures that cannot be excluded

LEGAL BASIS FOR DATA PROCESSING

Data processing requires a legal basis. The RODO provides for several such bases, and in the case of our store's operations we distinguish the following:

- the necessity of processing for the conclusion or performance of a contract to which the Customer is a party (Art. 6(1)(b) RODO)

- performance of legal obligations incumbent on us - (Art. 6(1)(c) RODO)

- Necessity of the processing for purposes arising from the legitimate interests pursued by the controller or a third party (Art. 6(1)(f) RODO)

- Your voluntary consent to the use of personal data expressed by the Client or User (Art. 6(1)(a) RODO) - in the case of children under the age of 16, consent must be given by their parents or legal guardians.

WHAT IS THE DATA STORAGE PERIOD?

The User's or Customer's personal data will not be kept for longer than necessary for the purpose for which it was collected, viz:

- for the duration of the execution of the order, as well as for the period during which the Administrator is required to keep the sales documents. Personal data that we process on the basis of tax and accounting regulations we are obliged to keep for a period of 5 years after the end of the year in which the tax deadline has passed.

- until the expiration of the period of limitation of claims under the law/the concluded contract - in the case of processing for the purpose of contract performance, investigation or defense of claims;

- until deregistration from the Online Store - in the case of processing for the purpose of registering and maintaining a User Account;

- for an indefinite period, but no longer than until you object or withdraw your consent - for marketing purposes (newsletter mailing)

- a period of 13 months for creating personalized campaigns (profiling, tracking website traffic based on cookies

- until you opt out of receiving a response (withdrawal of consent) - for inquiries sent via the contact form

After the indicated time periods, the data will be securely deleted, destroyed or anonymized (encrypted in a way that makes it impossible to identify you). In the latter case, they will be further stored (processed) for statistical and historical purposes only.

REGISTRATION IN THE STORE

Creation of an account requires the provision of identifying information in the form of: user name, e-mail address. As a choice, it is possible to complete the information with first and last name and other contact information such as phone number, mailing address.

In the case of logging in through an external authentication service offered by entities over which the Administrator has no control, such as Facebook - the Administrator within the platform obtains data only in the form of the user's e-mail address and only for the purpose of such logging in (data is not obtained and saved).

Any data collected after registration will be processed in accordance with this privacy policy. In the event that we use your personal data after obtaining your consent, you have the option to withdraw your consent to the processing of your data and to delete your data at any time (how this can be done is described in the section "Rights of data subjects")

The personal information stored in the account is kept for as long as the user has the account. We kindly inform you that other retention periods may apply to any personal data collected for the purpose of entering into a contract with the user - placing an order and processing it, and due to a legal obligation to process such data.

COOKIES AND PAGE TRACKING

What are cookies?

Cookies, or cookies, are small text files containing computer data that allow the proper functioning of server sites. They are stored on users' end devices (computer hard drive, laptop, smartphone or tablet memory card). These files allow recognition of the user's device and appropriate customization of the appearance. Cookies have a very important function, they facilitate the use of the Internet, allow to use it better, faster, safer and more convenient. Cookies are needed to log the user in and to optimize the use of websites.

For what purpose are cookies used?

Cookies can provide very important information about the user's activity, about the content he browsed, what he searched for, what interested him, how he customized the site. However, they are not used to identify the user. They provide information about your computer and web browser data by delivering small text files that are stored on the user's terminal device. Cookies can thus be used for:

- adapting the content of the websites to the user's preferences (e.g. concerning colors, font size, page layout) and optimizing the process of using the websites,

- creating anonymous statistics, which help to understand how the users of the website use the webpages, which enables better adaptation of the website to the users' needs,

- remembering login data and maintaining the website user's session, thanks to which the user does not have to re-enter his/her login and password on each sub-page of the website,

- remembering selected products added to the shopping cart in order to place an order,

- providing the user with advertising content more suited to his/her needs (remarketing - study of the behavioral characteristics of visitors to the Store's website).

Types of cookies

On our site we use cookie technology in order to customize our service to your individual needs. You can agree that the data you have entered will be remembered so that you can use them without re-entering them the next time you visit our site. This data will be stored in the form of cookies. This means that your computer will remember them, but will only make them available within the framework of our service Owners of other sites will not have access to this data.

We use the following types of cookies:

- cookies that are necessary to enable the use of the services available within the online store, e.g. authentication cookies used for services that require authentication within the store,

- cookies used to ensure security, e.g. used to detect abuse of authentication within the store,

- performance cookies, enabling the collection of information about the use of the store's websites,

- functional cookies, which allow remembering the User's selected settings and personalizing the User's interface in the scope of a chosen language or region of the User's origin, login, password thanks to which the comfort of using the Internet is improved.

- advertising cookies, enabling the delivery of individualized advertising content to Users

Managing cookies

If you have problems using our site or do not agree with the personalization of the site we suggest disabling cookies in your browser options.

How do I change my cookie settings on different browsers?

Below you will find links to information on how to change the settings of specific browsers to limit or disable the functioning of cookies, etc., and how to remove such files from your device

- Mozilla Firefox - click here

- Microsoft Internet Explorer - click here

- Google Chrome - click here

- Opera - click here

- Apple Safari - click here

- on cell phones, tablets and other mobile devices - we encourage you to review the privacy options on your mobile device manufacturer's website.

Keep in mind, however, that the proper operation of user accounts as well as the convenience of use and the operation of certain features on our site depends on cookies being enabled.

Web analytics

In order to continuously optimize and improve our offerings, we use so-called tracking technologies. We use Google Analytics and Google Tag Manager services for this purpose.

Google Analytics

This tool uses data from our website to analyze the web statistics of Google (Universal) Analytics from Google Inc. (www.google.pl). Google (Universal) Analytics uses methods to analyze your use of the website, such as cookies, which are text files stored on your computer. The information generated in this way regarding your visit to this website is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address is truncated by Google before it is transmitted within the member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional situations is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address sent by the user's browser as part of the Google Analytics service is not combined with other Google data.

The user can avoid the transmission of the data generated by the cookie relating to his/her use of the website (including the IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following address: http://tools.google.com/dlpage/gaoptout?hl=pl

Alternatively, you can also click this link to avoid future data recording by Google Analytics on this website. An opt-out cookie is then stored on the user's device. After deleting the cookies, click on the link again.

PROFILING

Please be advised that your personal data may be processed by automated means (including profiling) to the extent that this is necessary for the performance of advertising and marketing services. Profiling may primarily analyze your previous purchasing decisions, based on which we will attempt to tailor future offerings. Automated processing or profiling will not have any legal effect or materially affect you.

CONSEQUENCES OF NOT PROVIDING DATA

We would like to inform you that you are not under a statutory obligation to provide personal data, however, this obligation may arise from special regulations. The consequence of not providing personal data may be, in particular, the inability to provide services to you, in particular the inability to conclude a contract for the sale of goods in the online store.

If required by law, we may require other data necessary, for example, for accounting or tax reasons. Otherwise, providing your data is voluntary.

RIGHTS OF PERSONS WHOSE PERSONAL DATA IS COLLECTED

Your rights regarding the processed data

We assure you that you can exercise all your rights under applicable law. You can request from the Administrator, among other things, access, rectification or even deletion of your data, limitation of its processing, data portability, not to be subject to automated decision-making, including profiling. You also have the right to object to the processing of your personal data.

You can exercise your rights with respect to:

- request data rectification: you notice that your data is incorrect or incomplete;

- request deletion of data: Your data will no longer be necessary for the purposes for which they were collected by the Administrator; revoke your consent to data processing; report previously

Your data will be processed unlawfully; your data should be deleted in order to comply with a legal obligation;

- demand restriction of data processing: you notice that your data are incorrect - for a period of time allowing the Administrator to verify the accuracy of your data; your data will be processed unlawfully, but you do not want them to be deleted; your data are no longer needed by the Administrator, but may be needed by you to defend or assert claims; or you raise an objection to data processing - until it is determined whether the legitimate grounds on the part of the Administrator override the grounds for the objection;

- request data portability: the processing of your data is carried out on the basis of your consent or a contract concluded with you, and this processing is carried out by automatic means.

The right to object to the processing of your data

You have the right to object to the processing of your personal data when:

- the processing of your personal data is carried out on the basis of a legitimate interest, or for statistical purposes, and the objection is justified by your particular situation,

- The Administrator intends to process or processes your data for direct marketing purposes, the objection may apply to the processing of your data also in terms of profiling,

Right to file a complaint

You have the right to lodge a complaint in connection with the processing of your personal data by Alpinus Group Sp. Z O.O. to the President of the Office for Personal Data Protection (address: Office of the President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw).

Exercise of rights

In order to exercise the above rights, you may contact the Administrator by sending an appropriate message in writing or tez email, using the contact details indicated in this Privacy Policy.

Withdrawal of consent can be done by sending an appropriate statement. An example of its content: "Acting on behalf of (name of entity) with its registered office in (address of registered office) as its (function of the person making the statement with the demonstration of his/her authority to represent the entity)/ or I - name and surname, address of residence - hereby revoke my consent to the processing of my personal data by Alpinus Group Sp. Z O.O. with its registered office in Miszewko".

DATA SECURITY

The Administrator processes personal data using computer systems and software that ensure the security of the processing of these personal data at the highest level (such as, inter alia, encryption with SSL coding system and anonymization of transmitted information, cyclical changes of passwords to access the systems). Alpinus Group Sp. Z O.O. processes your personal data outside the computer system using technical and organizational measures to ensure the highest level of security of personal data processing.